If your product arrives damaged or there is a shortage:
If you receive a damaged package, please have the driver make note of the damage. Please contact Stone Equipment Parts immediately to file a damage claim. For Truck and Tractor Seats our Manufacturer is responsible for filing damage claims with the carrier.
If damage by carrier or concealed damage is detected, call Stone Equipment Parts immediately to report and start a claim. Retain any cartons, packages or related data until inspection has been made by the carrier. Our Manufacturer is responsible for filing damage claims with the carrier.
Stone Equipment Parts will notify you as to the disposition of the damaged merchandise. Whenever possible, please reuse the original shipping and package materials from the product you received.
Truck Freight Shipments
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damage and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call Stone Equipment Parts at 928.208.5777 immediately to start the claim process. Please DO NOT refuse shipment. This will only delay your receipt of credit or replacement of damaged goods.
Please call the Stone Equipment Parts Sales Team for a Return Merchandise Form:
All returns require preauthorization and must be accompanied by a Return Merchandise (RMA) form. Seller must be notified of all Claims within five days of Buyer receiving the Product. RMA forms can be obtained by contacting a Stone Equipment Parts sales representative at 928.208.5777.
- Product must be returned within 21 days from the date of invoice for a full refund or credit.
- RMA form must be included in your return package. Merchandise returned without an RMA included will be subject to a 20% restock fee or no credit.
- Product must be in new condition, except in the case where merchandise is defective or damaged in shipment. Credit will be issued based on inspection of the returned merchandise.
- Product determined not to be in new condition will be assessed an additional fee based on the merchandise condition.
The customer assumes liability for freight when returning merchandise ordered in error. Returned merchandise must be shipped with all transportation charges prepaid. Merchandise returned C.O.D will be refused. Stone Equipment Parts will issue call tags for defective merchandise or merchandise shipped in error.
Send returns to: The address given on your RMA form
What are your restocking fees?
The customer has 21 days from the date of invoice to return merchandise for a full refund or credit. After 21 days from the date of invoice, the minimum restocking fee will be applied as follows:
- Within 21 days: 20% restocking charge
- After 321 days: Not returnable:
Can I return a special ordered item?
All special orders are non-cancelable, non-returnable.
What are the warranties on merchandise?
All our seat products carry a 1-year Manufacturers warranty against defects and flaws in workmanship. Some exclusions apply. Product replaced at no cost. Contact Stone Equipment Parts at 928.208.5777 to begin the return process. In some circumstances, warranty is longer than 1-year. Warranty for specified items will follow the manufacturer/supplier’s warranties for workmanship and material.