Starters & Alternators Shipping / Returns / Warranty Terms:

Serving the Aftermarket with the Highest Quality Standards and Parts Stone Equipment Parts is committed to providing our customers the highest quality parts in the industry. 

Claims: Must be made within 5 days upon receipt of goods. Claims for damages to Starters or Alternators in transit must be filled with a transportation company, as they assume all responsibility after goods are received by them. We recommend the damaged shipping carton be retained or the damaged photograph. 

Returns: All of our manufacturers Starter and Alternator Products are covered by a one-year warranty from the date of purchase. All returns must be approved with a Return Material Authorization Number (RMA #) that must be included with the return. Our manufacturer offers warranty for products that have manufacturing defects due to materials or workmanship. The warranty does not cover failure, misuse, improper installation or modifications. We nor our manufacturer is liable for the cost of installation, removal or any other expenses beyond the original purchase price of the item. Shipping or entry errors must be reported to Seller within 5 days from receiving the product. Overstock returns must be done within 30 days from the date of purchase. Returns are subject to a 20% handling fee. Product must be returned in its original condition including Packaging. All returned products will be inspected. Returns processing may take up to 14 business days from the time your product is received and refunds can take up to two billing cycles.

Sales tax: Unless a valid exemption certificate is provided at the time of sale, Seller is responsible for collecting sales tax on the order. Liabilities that may result from the presentation of an invalid certificate will be the sole responsibility of a customer.

Legal Fees: Will be added in the event of force Collection.

Diversion: Each party shall use commercial reasonable efforts to ensure products or with the permission of such party or its Affiliates or licenses is for end use in perspective. If either party becomes aware that a product is being diverted to another territory that it shall promptly notify the other party. 

Notice: No parts sold are suitable for aircraft. 

Additional Alternator Return Approval Criteria: Additional Instances where unit will not be accepted for Return:

  • Product not sold to Buyer by Seller
  • Returned unit must be properly identified with original Manufacturer labels, and date codes. In special circumstances if original labels are missing unit must be clearly identified with attached tag containing Manufacturer part number, and date code of product.
  • Any alteration to product such as, but not limiting too, disassembled, modified or incomplete unit.
  • Improper use of product such as, but not limiting too, 1- Excessive corrosion of internal parts caused by water damage due to use of product in wrong application. Water sealed unit should be used in high water exposure application. 2 – Cooling Fins contaminated/clogged with debris as a result of insufficient vehicle maintenance or wrong application (dust/debris shield should be used).
  • Damaged Product such as, but not limiting too, 1- Physical damage to product as a result of improper installation, insufficient preventative maintenance, and/or evidence of physical damage to external components. 2- Physical damage to the product as a result of improper installation, and/or insufficient preventative maintenance – improperly tightened mounting bolt causing damage to alternator frame. 3 – Terminal damaged due to heavy harness wiring arcing as a result of loose connection. 4 – Physical damage to battery terminal as a result of improper installation/removal, or evidence of physical damage to external components. 5 – Pulley nut insufficiently tightened causing excessive wear on rotor shaft as a result of improper installation, and/or insufficient vehicle maintenance. 6 – Damaged shaft threads during pulley removal. 7 – Damaged/stripped pulley nut threads as a result of use wrong/damaged components, or improper tools. 8 – Damaged terminals caused by heavy arcing present from loose cable terminal as a result of improper installation, or insufficient vehicle maintenance.

Additional Starter Return Approval Criteria: Additional Instances where unit will not be accepted for Return:

  • Product not sold to Buyer by Seller
  • Returned unit must be properly identified with original Manufacturer labels, and date codes. In special circumstances if original labels are missing unit must be clearly identified with attached tag containing Manufacturer part number, and date code of product.
  • Improper use of product such as, but not limiting too, Milled Pinion – Starter Drive engaged with running Ring Gear.
  • Improper use of product (Engine Rock Back) such as, but not limiting too, this occurring when the starter drive stays engaged due to a mechanical interference between the pinion and the ring gear, or as a result of Engine Rock Back. It will cause the damage to the spline or even shaft fracture. In more severe cases the nose of the DE Housing may fracture.
  • Improper use of product such as, but not limiting too, when the Drive sticks and is difficult to move. This is  caused by high humidity level in flywheel housing due to improper venting/draining forming a corrosive environment, possibly in combination with corrosive agents such as road salt. This causes extreme corrosion on the armature shaft and drive assembly increasing friction and preventing free-drive movement. Repeated starting attempts cause discoloration on solenoid coils or cause them to burn open. If the starter is located low on the engine with the nose housing opening facing up, the situation may be more aggravated.
  • Damage to product such as, but not limiting too, 1 – Evidence of mechanical damage to the external components. 2- Damaged terminals caused by heavy arcing present from loose cable terminal. Result of improper installation or insufficient vehicle maintenance.
  • Alteration to product such as, but not limiting too, physical evidence of disassembled or modified unit.
  • Improper use of product such as, but not limiting too, 1- Extreme heating melted solder connection to Motor Field Terminal. 2- Prolonged power supplied to the pull-in coil is caused by damaged ring gear on engine or attempted engagement into running engine. (Typical for PG Starters). 3- Over-cranked starters are not covered by warranty, because the operator caused the failure by the holding the ignition switch for too long when the engine would not start. (Typical for PG Starters). 4 – Wrong ring gear axial position due to wrong or no spacer installed. (Typical for PG Starters).