PAI Parts & Kits Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS:
All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS:
To return an item, please contact customer service at 928.208.5777 and email customer service at stoneparts@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and return form provided. Mail your return to the address provided with the RMA.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your time to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your payment method statement, depending on which company you use. We will notify you by email when your return has been processed.
EXCEPTIONS:
For defective or damaged products, please contact call or text us at the customer service number (928) 208-5777 to arrange a refund or exchange.
Please note:
- A 20% restocking fee will be charged for all PAI returns.
- Sale Items are FINAL SALE and cannot be returned.